HEAR IT IN ACTION
A real emergency call, handled.
Caller: “I’ve got water coming through the kitchen ceiling.”
Service Magnet: “I can help get someone out to you. Is the water still running, and do you know where your mains shut-off is?”
Booked — Emergency plumbing, priority callout. Address and access notes captured. Confirmation sent by SMS.
The calls you’re not getting to
After-hours emergencies go to voicemail, callers move on fast, details get missed, and admin eats into your evenings.
Built around the calls you actually get
Emergency callouts, electrical faults, and general quote requests — Service Magnet triages urgency, captures the essentials, and routes the next step.
01 — Understand the urgency
Service Magnet asks the right questions to separate an emergency from a routine job.
02 — Capture the essentials
Address, access details, issue, and preferred timing are captured consistently.
03 — Book & notify
The job goes into ServiceM8 or Simpro with notes attached, and confirmation is sent.
INTEGRATIONS — ServiceM8 · Simpro · ServiceTitan · Google Calendar
COMMON QUESTIONS
Does it know the difference between an emergency and a routine job? Yes — it asks the questions that prioritise the booking appropriately.
Can it give a quote on the spot? It can share your rates where relevant and captures enough detail for a quick final quote.
Do I keep my existing business number? Yes — your number stays the same, Service Magnet just answers on your behalf.