ABOUT SERVICE MAGNET
Service Magnet is an Australian AI receptionist platform built for service businesses. We help businesses answer more calls, capture customer enquiries and handle bookings — even when you’re busy, on the tools, with another customer or closed for the day. Our goal is simple: make sure a good customer doesn’t disappear just because you couldn’t get to the phone.
Running a service business often means choosing between doing the work and answering the phone. Service Magnet was created to remove that choice.
When you’re on a job, with a customer, driving between appointments or finished for the day, your business can still answer professionally.
More than just answering the phone.
24/7 Call Answering
Customers can reach your business even when you can’t answer personally.
Customer & Job Details
Capture the information you need before you call the customer back.
Bookings
Handle booking and appointment requests based on the business’s configured workflow.
Common questions
Smart call transfers
Call summaries
Built around the way service businesses actually work.
Service Magnet isn’t designed to replace the expertise behind a business. The AI receptionist handles the conversations and administrative tasks that don’t require that expertise — so business owners and their teams can stay focused on the work only they can do.
Plumbing
Electrical
HVAC
Fencing
Removalists
Dental
Professional services
Other service businesses
AI where it helps. People where they matter.
Your customers still need your expertise. They just don’t need it for every phone call.
Service Magnet handles the conversations and administrative tasks that don’t require your expertise, so you can stay focused on the work that does.
Built in Australia for service businesses.
Service Magnet was built around a simple idea: service businesses shouldn’t have to choose between doing great work and being available every time the phone rings. Our AI receptionist gives businesses another way to stay responsive — answering calls, capturing enquiries and helping customers take the next step when the team can’t get to the phone.
Want to hear what your AI receptionist could sound like?
Try Service Magnet for yourself and experience how an AI receptionist can handle a real customer conversation.