HEAR IT IN ACTION
A real patient call, handled.
Caller: “I’ve cracked a tooth and it’s really sore — is there anyone who can see me?”
Service Magnet: “On a scale of mild to severe, how would you describe the pain, and is there any swelling?”
Booked — Emergency consult, tomorrow 8:30 AM. Confirmation sent by SMS.
THE PROBLEM
Reception can’t answer every call, cancellations go unfilled, after-hours pain doesn’t wait, and recalls slip through the cracks.
WHAT IT HANDLES
New patient enquiries, cancellation and reschedule requests, and after-hours dental emergencies — matched to the right appointment type.
01 — Understand the need
Clinical intake questions establish why the patient is calling and how urgent it is.
02 — Match the right appointment
New patient, recall, emergency, or reschedule — the right length and type are selected.
03 — Confirm & sync
The booking is created in Cliniko or your practice software, with confirmation sent to the patient.
INTEGRATIONS — Cliniko · Zomedic · Google Calendar · Outlook
COMMON QUESTIONS
Can it tell the difference between urgent and routine dental issues? Yes — it asks about pain, swelling, bleeding, and trauma to assess urgency.
Can it fill last-minute cancellations from our waitlist? Yes — it can offer newly available slots automatically.
Is patient information handled securely? Yes — Service Magnet is designed around the expectations of healthcare communications.